Crashed? We'll get you moving again.
Clear advice for UK drivers after a road accident. If someone else caused it, we can help with recovery, repairs and a replacement car.
Call 0333 011 0134
First steps at the scene
Do these four things before you drive away. Your insurer will want to know about each one.
Stay safe
Pull over, switch on your hazard lights and move everyone away from passing traffic. Ring 999 if someone is injured or the road is blocked.
Exchange details
Take the name, address, phone number, registration and insurer of each driver. The law says you must stop and give yours too.
Take photos
Photograph every damaged vehicle and the road layout. Write down the time, place and weather, and ask any witnesses for their contact details.
Keep to the facts
Don't apologise or accept blame at the roadside. The insurers decide who was at fault later, from the evidence.
Help when it wasn't your fault
If another driver caused the crash, we help you get back behind the wheel. We work alongside your insurer, not in its place.
- Help from the first call. A real person who explains each step and stays with you until your car is back.
- Recovery. If your car isn't safe to drive, we can organise for it to be collected.
- A car to drive meanwhile. When the other driver was to blame, a replacement car while yours is being fixed, subject to eligibility.
- Repairs. Your car fixed at an approved garage, or at a repairer you pick yourself.
- Straight answers. How a claim against the other driver works, in plain English, and what you'll need for it.
Who can use this. These services are for drivers who weren't to blame. We check your circumstances first and explain any conditions, and any agreement you would be signing, before we arrange anything. Nothing happens unless you agree to it.
If you were hurt. Our part is the hire car and repairs. The firm we pass your claim to can recommend solicitors who deal with personal injury claims.
Questions drivers ask us
Who are New Motor Claims?
We're an independent accident help service for UK drivers. When another driver caused the crash, we can organise recovery, repairs and a replacement car, subject to eligibility. New Motor Claims is a trading style of Total Claims Solutions (UK) Ltd, a claims management company authorised and regulated by the Financial Conduct Authority (FRN 833867).
Do you sell insurance?
No. We don't sell policies and we aren't part of any insurer. If you want to claim on your own policy, go to your insurer directly; our insurer guides explain how.
The other driver was to blame. What now?
Their insurer should pay for your losses. Let your own insurer know as well. While the claim goes to the driver at fault, we can help sort out repairs and a replacement car, subject to eligibility.
What should I have to hand?
Your policy details and registration, the other driver's name, address, registration and insurer, your photos of the scene and damage, and contact details for any witnesses.
Should I still tell my insurer?
Yes. Nearly every policy says you must report an accident quickly, even when you won't be claiming on it.
Someone else hit you?
Ring us and we'll talk you through recovery, repairs and a replacement car, subject to eligibility.
Talk to our accident help team: 0333 011 0134Lines open Monday to Friday, 9am to 5:30pm.